Patient Advice and Liaison Service (PALS)
The NHS Brent PALS department act on behalf of their service users when handling patient and family concerns. They liaise with staff, managers and, where appropriate, other relevant organisations, to negotiate speedy solutions and to help bring about changes to the way that services are delivered. PALS will also refer patients and families to local or national-based support agencies, as appropriate. It also welcomes any positive feedback on services.
PALS provide:
| • |
Confidential advice and support to patients, families and their carers |
| • |
Information on the NHS and health related matters |
| • |
Confidential assistance in resolving problems and concerns quickly |
| • |
Information on and explanations of NHS complaints procedures and how to get in touch with someone who can help |
| • |
Information on how you can get more involved in your own healthcare and the NHS locally |
| • |
A focal point for feedback from patients to inform service developments |
| • |
An early warning system for NHS Trusts, Primary Care Trusts and Patient and Public Involvement Forums by monitoring trends and gaps in services and reporting these to the trust management for action |
Telephone 020 8795 6771
To find out more about how you can express your views please download the flyer here (PDF) |
